This section links to some samples of my technical writing done at Adobe Systems, Inc., where I worked for 7 years. For all of these documents, the audience is users of Adobe software. These documents may have been edited after I left Adobe in March 2000, but the contents and structures of these documents have not changed significantly over the years.
In addition to writing over 200 knowledgebase documents, I also wrote or edited technical descriptions for over 800 downloadable files in the Downloads section of the Adobe website. These included files such as Illustrator and Photoshop plug-ins, PageMaker filters, tryout applications, printer drivers, tutorial files, software updates, and more.
This was challenging work because software engineers, quality assurance engineers, and product managers would often submit descriptions that weren't written from a customer's perspective. For example, when writing installation instructions, they would leave out key information or entire steps that -- to them -- were obvious. Or, they might accurately describe how to install the file, but they'd neglect to say exactly what the downloaded file accomplished (!). For several years, I was the only person at Adobe whose job was to ensure that customers had a trouble-free download experience.
Adobe and Adobe's customers have been enjoying the benefits of my skills for years. If you're an employer in need of technical writing, wouldn't you like to be able to say the same for you and your customers?
